Policies & Statements

BOOKING POLICIES

Effective Date: January 25, 2026
Real FarmHers provides animal husbandry services, seasonal farm experiences, workshops, and private appointments. By booking, you agree to the policies below.

Booking & Payment

• Appointments and experiences are reserved online (or by invoice when applicable).

• Payment is due at booking unless otherwise stated on the service listing.

• Some offerings may require a deposit to hold your time slot.

Private Experiences

• Many Real FarmHers offerings are private (your group only).

• Please book the correct package for your group size and duration. If your headcount changes, contact us before arrival.

Arrival & Late Policy

• Please arrive 5–10 minutes early for parking and check-in.

• Late arrivals may shorten your session so we can stay on schedule. Full session pricing still applies.

Rescheduling & Cancellation Policy

Because we reserve time specifically for you (and often schedule animal care and staffing around bookings), the following policy applies unless otherwise stated on the service listing:

Cancellation Timeline

• 72+ hours before your scheduled start time: Full refund (100%)

• 48–71 hours before your scheduled start time: 50% refund

• Less than 24 hours before your scheduled start time: Credit only (no cash refund)

Credit Details

• Credits may be applied to your Real FarmHers account or issued as a one-time credit code (depending on checkout method).

• Credits are for future bookings and are non-transferable unless approved in writing.

Rescheduling

• Reschedule requests are welcomed as early as possible.

• Reschedules requested within 24 hours of your session may be issued as credit only, based on availability.

No-Shows

• No-shows are not refundable and will be treated as credit only.

How to Cancel or Reschedule

• Use your booking confirmation email to manage your appointment, or contact us at:
  Email: info@realfarmhers.com
  Phone/Text: (443) 690-0624

Weather & Animal-Care Exception

If Real FarmHers must reschedule due to severe weather, facility issues, or animal health/care needs, you may choose:

• Reschedule to the next available date, or

• A full refund

Health, Hygiene & Biosecurity

To protect animals, guests, and staff:

• Handwashing/sanitizing is required before and after animal interaction for farm experiences.

• If anyone in your group has been sick within the last 48 hours (fever, vomiting, diarrhea, flu-like symptoms), please reschedule.

• We may refuse service if a situation poses a health risk to animals or guests.

Animal Safety & Handling

• Animal interaction is guided and supervised when appropriate.

• No chasing, rough handling, loud behavior around animals, or standing while holding animals.

• Children must remain with an adult at all times.

• For newborn experiences (example: baby goat cuddles), interaction may be adjusted based on the babies’ comfort and wellbeing.

What to Wear / Farm Conditions

• Closed-toe shoes are required for farm experiences.

• Wear farm-friendly clothing; you may encounter mud, hay, dust, and animal odors.

• Barn temperatures vary, so layers are recommended.

Photography & Content

• Guests may take personal photos/video unless otherwise posted.

• Real FarmHers may capture photos/video for marketing. If you prefer not to appear in marketing content, email us before your session and we will note your preference.

Refusal of Service

We reserve the right to refuse or end a session due to unsafe behavior, policy violations, aggressive animal handling, intoxication, or failure to follow staff directions. No refund will be issued in these cases.

PRIVACY POLICY

Effective Date: January 25, 2026
Real FarmHers (“we,” “us,” “our”) respects your privacy. This policy explains what we collect, how we use it, and your choices.

Information We Collect

We may collect:

• Contact details (name, email, phone number)

• Booking details (service selected, date/time, notes you provide)

• Payment details (processed securely through Wix and payment providers; we do not store full card numbers)

• Communications (emails, texts, form submissions, DMs)

• Website data (IP address, device/browser info, pages visited, and cookie data)

How We Use Your Information

We use your information to:

• Provide services and manage bookings

• Send confirmations, reminders, updates, and customer service messages

• Process payments and prevent fraud

• Improve our website, services, and guest experience

• Send marketing messages (you can opt out anytime)

Cookies & Analytics

Our website may use cookies and similar technologies (including Wix tools and analytics) to understand traffic and improve performance. You can manage cookies through your browser settings.

How We Share Information

We may share information with trusted providers only as needed to operate, such as:

• Wix (website hosting, bookings)

• Payment processors (to complete transactions)

• Email/SMS providers (to send confirmations and reminders)

We do not sell your personal information.

Photos & Media

If you attend an event/experience, we may capture photos or video for marketing. If you do not want to appear in marketing content, contact us in writing before your session and we will honor your preference.

Your Choices

You may:

• Opt out of marketing messages using unsubscribe links or by contacting us

• Request access, correction, or deletion of your information (subject to legal/operational requirements)

Data Retention & Security

We retain information only as long as needed for bookings, customer service, legal, and accounting purposes. We take reasonable steps to protect your data, but no system can be guaranteed 100% secure.

Children’s Privacy

Our website is not intended for children under 13 to submit personal data without a parent/guardian.

Updates to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new effective date.

Contact

Email: info@realfarmhers.com
Phone/Text: (443) 690-0624
Business Location: West River, Maryland

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TERMS & CONDITIONS

Effective Date: January 25, 2026
These Terms govern your use of the Real FarmHers website and services. By accessing the site or booking services, you agree to these Terms, our Booking Policies, and our Privacy Policy.

Services

Real FarmHers provides animal husbandry support, farm experiences, workshops, education, and related services. Offerings, pricing, and availability may change at any time.

Booking & Payments

All bookings are governed by our Booking Policies, including the 72-hour full refund, 48-hour 50% refund, and under-24-hour credit-only policy, unless otherwise stated on the service listing.

Assumption of Risk (Farm & Animal Activities)

Farms have inherent risks, including uneven ground, mud, insects, animal behavior, tools/equipment, allergens, and weather. By attending any on-farm service or experience, you voluntarily assume these risks for yourself and your party and agree to follow staff guidance and posted rules.

Safety & Conduct

You agree to:

• Treat animals, staff, and property respectfully

• Follow all safety rules and instructions

• Supervise minors in your party at all times

We may end a session for unsafe behavior or policy violations. In these cases, refunds are not provided.

Educational Information Disclaimer

Information shared through workshops, content, or general guidance is educational and not a substitute for professional veterinary, medical, legal, or financial advice. For urgent animal health concerns, contact a licensed veterinarian.

Intellectual Property

All website content, branding, photos, text, graphics, and materials are owned by Real FarmHers or licensed to us. You may not copy, reproduce, distribute, or use our content commercially without written permission.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for their content, policies, or practices.

Limitation of Liability

To the fullest extent permitted by law, Real FarmHers is not liable for indirect, incidental, or consequential damages arising from your use of the site or participation in services/experiences.

Indemnification

You agree to indemnify and hold Real FarmHers harmless from claims arising from your breach of these Terms or unsafe conduct by you or your party.

Changes to Terms

We may update these Terms at any time. Changes are effective when posted.

Governing Law

These Terms are governed by the laws of the State of Maryland.

Contact

Email: info@realfarmhers.com
Phone/Text: (443) 690-0624
Business Location: West River, Maryland